CVLuma
العربيةCreate my CV

Refunds & Cancellation

Last updated: [Effective date, e.g. 1 November 2026]

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We want every purchase to feel fair. This policy explains how cancellations and refunds work for CVLuma.

1. Try before you pay

The free plan lets you build your complete CV and preview it in every template (with a watermark) before paying anything, so you can see exactly what you are buying.

2. Single CV purchases ($4.99)

A Single purchase gives you immediate access to watermark-free downloads and premium templates for the CV you choose. If something is wrong with your purchase — for example a technical problem we cannot fix, or you were charged by mistake — contact us within 14 days of purchase and we will review your request in good faith and refund it where appropriate.

3. Pro subscriptions ($5.99 per month)

  • Cancel any time from Account → Plan & billing, or from your PayPal account (Settings → Payments → Automatic payments).
  • When you cancel, you will not be charged again, and you keep Pro until the end of the billing period you have already paid for.
  • We do not provide partial refunds for unused time in a billing period, except where the law requires it.
  • If you were charged for a renewal you did not intend — for example you forgot to cancel — contact us within 14 days of the charge and, if you have not used Pro features since the renewal, we will refund it.

4. Right of withdrawal (EU, UK and similar laws)

CVLuma is digital content and a digital service supplied immediately after purchase. At checkout you ask us to start immediately and acknowledge that, once the service has been supplied, the statutory right of withdrawal may no longer apply. This does not affect your rights if the service is faulty or not as described.

5. How to request a refund

Email support@cvluma.com or use the contact form with the email address of your account and your PayPal transaction ID. Approved refunds are returned through PayPal to the original payment method; PayPal and your bank determine how long it takes to appear. When a Single purchase is refunded, the unlock for that CV is removed.

6. PayPal disputes

Please contact us before opening a PayPal dispute — we can usually resolve problems quickly. Opening a dispute does not affect any rights you have under PayPal’s Buyer Protection.

7. Contact

[Legal business name], [Registered business address]. Email: support@cvluma.com.