Help & FAQ
Quick answers to the most common questions. Can’t find what you need? Contact us.
Contact supportBuilding your CV
Do I need an account to start?
No. You can start building straight away and your CV is saved in this browser. Create a free account to save it securely online and access it from any device.
Can I switch templates later?
Yes. Your content is stored separately from the design, so switching templates never loses information.
Can I write my CV in Arabic?
Yes. Set the CV language to Arabic in the builder. The layout switches to right-to-left with Arabic typography, headings and date formats.
How do I reorder sections and entries?
Use the arrow buttons next to each section or entry. You can also hide a section without deleting it.
PDF downloads
How does the PDF download work?
CVLuma uses your browser’s built-in PDF engine for the highest-quality output with real, selectable text. When you click Download PDF, choose “Save as PDF” as the destination in the print dialog.
My PDF has a date or web address at the top.
In the print dialog, open “More settings” and untick “Headers and footers”. CVLuma sets the margins for you.
Should I use A4 or US Letter?
Use US Letter for the United States and Canada, and A4 almost everywhere else. You can change this in the builder’s Design panel.
Why does my preview have a watermark?
The free plan lets you build and preview your CV with a CVLuma watermark. Unlock that CV with the Single plan, or go Pro, to remove the watermark and download a clean PDF.
Payments & plans
What is the difference between Single and Pro?
Single is a one-time $4.99 payment that unlocks one CV permanently. Pro is $5.99 per month and lets you create 5+ CVs, plus the cover-letter builder, LinkedIn tools and job-specific optimisation.
How do I cancel Pro?
Go to Account → Plan & billing → Cancel subscription. You keep Pro until the end of the period you have paid for and you will not be charged again.
I paid but my plan has not updated.
Payments are confirmed directly with PayPal, which usually takes a few seconds. Refresh your dashboard. If it still has not updated after a few minutes, contact us with your PayPal transaction ID.
Privacy & account
Who can see my CV?
Only you. CVs saved to your account are protected by per-user access rules in our database. We never publish or sell your CV.
How do I delete my account?
Go to Account → Privacy & data → Delete account. Your profile, CVs and cover letters are permanently deleted. Active subscriptions are cancelled first.
Can I export my data?
Yes. Account → Privacy & data → Download my data gives you a JSON file with everything stored in your account.